14.-Osticket

1. Credential Dumping with Dehashed

Use Dehashed to find leaked credentials for company employees:

sudo python3 dehashed.py -q inlanefreight.local -pid : 5996447501

Note: Requires a valid Dehashed API key.

2. Subdomain Enumeration

Identify additional attack surfaces like VPN portals, internal tools, or exposed services:

cat ilfreight_subdomains

Tools to use: sublist3r, amass, assetfinder, etc.

3. osTicket Enumeration

Identifying osTicket Instances:

• Run EyeWitness to capture web application screenshots.

• Look for cookies like OSTSESSID, indicating an osTicket session.

• Check the page footer for mentions of "powered by osTicket" or "Support Ticket System."

Creating a Ticket (to obtain email addresses):

1. Open the osTicket web portal.

2. Submit a new support ticket.

3. Note the assigned internal email address (e.g., [e-mail]).

4. Use this email to register for other company services (Slack, GitLab, etc.).

4. Credential Testing

• Manually test leaked credentials on the osTicket portal and other discovered services.

• Check support tickets for sensitive information like:

  • Password reset details.

  • Internal system configurations.

  • Employee email addresses and usernames.

5. Exploiting osTicket Vulnerabilities

Searching for Known Exploits:

Check Exploit-DB for vulnerabilities in osTicket versions:

• Remote File Inclusion (RFI)

• SQL Injection (SQLi)

• File Upload Exploits

• Cross-Site Scripting (XSS)

• Server-Side Request Forgery (SSRF)

Example - CVE-2020-24881 (SSRF in osTicket v1.14.1)

• This vulnerability can be used for internal port scanning or accessing internal resources.

6. Social Engineering Tactics

• Contact support staff with fabricated technical issues to gather information.

• Ask naive questions to elicit details about internal processes and systems.

7. Prevention & Mitigation

Reducing Exposure:

• Minimize the number of externally exposed applications.

• Enforce Multi-Factor Authentication (MFA) on all external portals.

• Educate employees on social engineering threats and phishing attempts.

• Implement strong password policies and enforce periodic password changes.

Key Takeaways

• osTicket systems can leak valuable internal information.

• Social engineering is an effective method to extract sensitive data.

• Credential reuse poses a significant security risk.

• Strong security practices are crucial to mitigating these risks.

🚨 Use these techniques only on systems you have explicit permission to test. Unauthorized testing is illegal and unethical.